FAQ

All You Wanted to Know And More

What is your return policy?

Returns are accepted within 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item, this does not include postage. We do not cover return postage.
If the items are faulty when the consumer receives them, the consumer must notify Scents at No7 of faulty goods.It is recommended that royal mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge inccured. Any returns lost in the mail service are not the responsibility or liability of Scents at No7 it is you the consumer that must file a claim with the courier service you used.